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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Arvid R Runice

September 27, 2024

5  out of  5
rating by Arvid R Runice
"A big thanks to Sarah on 23 Sep for help solving our insurance problem. She was very helpful and knowledgeable. Thanks"
We responded:
"Thank you for sharing your experience. I love hearing when our team takes great care of our customers. Thank you for choosing the Steve Jarvis State Farm Insurance Agency."
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james f

September 2, 2024

1  out of  5
rating by james f
"talked to them about a year ago got hung up on because i said well thats stupid and now my bill is 194 dollars for no reason (that price is for a new driver not someone that is 38 years old no dwi or tickets"
We responded:
"James, I'm sorry to hear about this. I cannot identify a prior account with our agency, but I would be happy to investigate this further. Feel free to call me directly at 315-336-5595. "
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Jacob Tardugno

August 21, 2024

5  out of  5
rating by Jacob Tardugno
"This Insurance Agency will do everything to help you and will continue to provide the best customer service that I have seen."
We responded:
"I'm pleased to hear this! Thank you for choosing Steve Jarvis State Farm Insurance."
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Ross Barton

June 10, 2024

5  out of  5
rating by Ross Barton
"Sarah Finley was a great help! She was very kind, and she helped me out a great deal. I will happily do business with them again in the future."
We responded:
"Your positive sentiments are appreciated. We are fortunate to have a team that works hard to provide local, friendly service. Thank you for choosing Steve Jarvis State Farm Insurance."
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Ron Engel

November 30, 2023

5  out of  5
rating by Ron Engel
"I've been with State Farm over 30 years and the majority of that time with Steve Jarvis. Amazing agent and one of few in the industry that cares about his policyholders and their families."
We responded:
"It's been a pleasure having you all these years. Thank you for the compliments and for choosing Steve Jarvis State Farm Insurance!"
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Joan Serino

March 28, 2023

5  out of  5
rating by Joan Serino
"Best in the business for house and auto insurance"
We responded:
"What an awesome compliment! Thank you for your review and for choosing Steve Jarvis State Farm Insurance."
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Sam Guiliano

November 29, 2022

5  out of  5
rating by Sam Guiliano
"If you want personal service at your time of need, The Jarvis people at State Farm are there Like a good neighbor"
We responded:
"Sam, thank you for saying this. Unexpected life events such as auto accidents and catastrophic losses to one's home can be very stressful. It is rewarding when we are able to be there for people during those difficult times."
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Matt Mogel

May 17, 2022

5  out of  5
rating by Matt Mogel
"Steve is the only person that I would do business with in Rome, NY. He truly cares about doing what is right for the customer and not his business, like many of the other local Insurance companies. He is always courteous, quick to respond and very knowledgeable. Highly recommend!"
We responded:
"We truly appreciate the compliments. People have many choices when shopping for auto, home, or life insurance. It is very satisfying when people still wish to do business locally."
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Janet Piccola

April 29, 2022

5  out of  5
rating by Janet Piccola
"State Farm has always responded to my insurance requests with speed and kindness."
We responded:
"Thank you for taking the time to leave a review. We are very fortunate to have a dedicated team that truly cares. It is a pleasure serving the Rome region."
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Dalton Wagner

December 23, 2021

1  out of  5
rating by Dalton Wagner
"Called like the note on the door said guy sitting inside playing on his cellphone looked at me I called 5 or 6 times and it continued to go to voice-mail everytime a few times it hung up after one ring which means he was declining the call"
We responded:
"I’m sorry you had a difficult time visiting a State Farm location. Our door is unlocked and we are open for business. We do have a sign on our door to specify county mask policy. Please feel free to contact us in any fashion you wish - email, in person, text, or phone call so that we may give you the assistance you require. In addition to regular business hours, we also have after hours emergency services available directly through our normal phone line at 315-336-5595."
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Karen Izzo

September 17, 2021

5  out of  5
rating by Karen Izzo
"Steve and his team were incredible during a very difficult time for me and my family following an accident over a holiday weekend. They were patient and walked me through all the necessary steps in order to make the process seamless. They went above and beyond my expectations."
We responded:
"Karen, thank you for the compliment. I’m glad we were able to assist you during such a difficult time. No one ever wants to use their auto insurance, but it’s rewarding for us helping people “pick up the pieces.” Glad you were all ok!"
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Julie Slaga

August 11, 2021

5  out of  5
rating by Julie Slaga
"Great people to work with, friendly staff, love the new office !"
We responded:
"Thank you so much. We are truly grateful that people still appreciate doing business with a local insurance agency."
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Doug Haight

May 21, 2021

5  out of  5
rating by Doug Haight
"I have been a satisfied and happy customer of this fine agency headed by one Steve Jarvis for over 20 years. I would and have recommended Steve and his great professional staff to anyone in the market for insurance services. For me it's relationships and trust and I have that with Steve and his crew! Thank you!"
We responded:
"Thank you! Wow. Our long time satisfied clients are a gentle reassurance that we’re doing something right. The auto and home insurance industry presents consumers with many choices and mixed messages. We’re very thankful that we’re still your first choice."
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Robert Dorn

February 5, 2021

5  out of  5
rating by Robert Dorn
"The Ladies are excellent, friendly"
We responded:
"Thank you for the compliments. We are fortunate to have a great team to serve our clients. Your business is appreciated."
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Josh Worden

December 22, 2020

5  out of  5
rating by Josh Worden
"The inc company is great never had a problem at all my family and myself are very happy with the company"
We responded:
"Thank you for the review. We are fortunate to have a great team."
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Rahan Babul

December 3, 2020

5  out of  5
rating by Rahan Babul
"Great"
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Robert Spencer

November 23, 2020

1  out of  5
rating by Robert Spencer
"Garbage"
We responded:
"Thank you for taking the time to make us aware of your situation. Our operations partners are already familiar with your case and working to address it. We will be contacting you directly regarding this matter."
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michael ciron

November 9, 2020

5  out of  5
rating by michael ciron
"Pleasant stagg"
We responded:
"Thank you Michael. The last seven months has definitely been challenging but our team is doing the very best we can for people. Your kind words are appreciated."
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Doug Grinnell

August 25, 2020

5  out of  5
rating by Doug Grinnell
"My wife & I have been with Steve Jarvis for over 20 years. Our children go through the Jarvis agency for all their insurance needs. We've even gotten auto loans through them. Everyone at the Jarvis agency are friendly & super helpful! Top notch people!"
We responded:
"Thank you for taking the time to leave a review. Our dedicated team sincerely appreciates your positive sentiments."
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Anthony Ciotti

July 2, 2020

5  out of  5
rating by Anthony Ciotti
"More than 15 years in a row with same quality service. The agent that is more like family than anything else."
We responded:
"Thank you - it’s a pleasure to have you as a client."
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Samantha Swank

June 8, 2020

5  out of  5
rating by Samantha Swank
"Very friendly and quick service! Always very helpful and willing to answer any questions. Would recommend to anyone!"
We responded:
"Thank you for the kind words. I'm glad we can be there for you."
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Ashley Link

June 8, 2020

5  out of  5
rating by Ashley Link
"Great people. Always so helpful. Alicia is great!"
We responded:
"Thank you for taking the time to give us a review. We sincerely appreciate your business."
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Christopher Balick

October 26, 2019

5  out of  5
rating by Christopher Balick
"Very personable"
We responded:
"Thank you for taking the time to provide your feedback. We also appreciate you putting your trust in our agency."
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Jen Pants

October 15, 2019

5  out of  5
rating by Jen Pants
"I recently changed my State Farm agent to Steve Jarvis. He is extremely personable and professional. He spoke with me on the phone at length and I also went in. We reviewed all my policies in detail so I fully understood what my coverage was and what I'm paying for. If you are in Rome, Steve Jarvis should be your insurance agent!!"
We responded:
"Thank you for taking the time to offer your thoughts. We certainly appreciate your business and look forward to being here when you need us."
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tami m

August 8, 2019

5  out of  5
rating by tami m
"Nice people and easy to work with."
We responded:
"Thank you. We're happy to be of service."